©2000-2020 Asis Film Models and F. Asis.

1- We send our packages by CERTIFICATE MAIL by CORREOS (Spanish postal service), so you have a tracking number.

2- In international shipments, the packages are distributed by the services of the destination country. For some countries this could cause difficulties for tracking it, keep this in mind

3- We send from Spain. Usually takes around 10 days to Europe and 3 weeks for rest of the world. If you think your package it takes to much time to arrive, please, contact us. Inmediatelly we will do a claim to postal service to know what are happening.

4- We send our products in a sturdy box, propierly protected. But there are not “indestructible” packages

5- When you recive your package, please, chack there is in mint conditions. If you view some crash, bump or damage in the package, please, tell it to postman and do an official claim.

6- We only refound money or send new product: 1) if products are damagend and you have done an official claim 2) if we´ve sent to a wrong address (different that you compleated on ORDER FORM) 3)If your package are losed (after official confirmation of the postal service) ,for a maximun amount of 40€.

7- fees and taxes of your country are your responsability, contact us if you want coment something about this.

Best regards