DELIVERY TIME
We are a group of artisan sculptors and painters and the products are individually made. So manufacturing times are variable, may vary depend on our global working quantity.
Estimated delivery time for products in stock and kits is around 1 week.
Estimated delivery time for backorder figures depends of workload, so , please contact us for an estimated delivery time. Usually we have a delivery time of 30 days for products in production. How,ever, for future releases we will show an estimated time in product page.
Clients are covered by PAYPAL’s protection service, so we promise to serve the product within that period.
Important note:
Figures that we have re-edited are being produced again and therefore will have a longer delivery time than normal ( indicated in each figure) . It is the only way for customers to have these figures available again. Thank you for your understanding and patience
CONDITIONS FOR 2022 NEW FIGURES ON PREORDER
2022 new products are now in process. Preorder them now has 3 advantages:
- Buy product with a discount for a limited time: You know our quality with no “surprises”, and appreciate our creations from years ago. We recompensate your trust and support with a discount
- Don´t miss them !!!: As you know, we make limited units..and artisan process takes time. Be sure you will have your favourite figures.
- Preorder with payment plans: We will take time to release these figures, so you could pay in instalments ….. your figures will be paid and your wallet will not suffer
We want all our customers to be able to buy our figures, facilitating payment and thus avoiding being left without their favorite figure.
Each product in progress will take different time to finish it, we will keep you informed in product page, or, if you want, contact us for an estimated delivery time.
Clients are covered by PAYPAL’s protection service, so we promise to serve the product within that period.
DELIVERY TIME FOR ORDERS WITH PAYMENT PLANS
Delivery time for orders with payment plans is depending on payment dates and especific delivery dates for products of your order. We send your figures after date of final payment you selected initialy , so, if you pay before date we will send your order in initial date.
We send orders when all figures are finished ( because shipping cost is for a unique order) if you want we send in different shippings, contact us.
More details abour PAYMENT PLANS here
REFOUND
The product that the customer receives is identical to the one that appears in the product photo, of equal quality. For this reason we understand that the customer knows the product.
IMPORTANT!!!!!: We send our packages by CERTIFICATE MAIL so ,if you view some crash, bump or damage in the package, please, TELL IT to postman. We only refund money or send a new figure if there is an official notice from the postal service or a claim for the damaged package. However, PLEASE , CONTACT US FOR ALL YOU NEED