Estimated Delivery Times:

• In Stock: Ready to ship. Your piece will be dispatched within 1–7 business days.

• Made to Order: Handcrafted exclusively for you after your purchase. Due to the meticulous nature of our craft and various factors influencing our artisanal process, production times are highly variable. Every piece is created and fulfilled strictly in the order the requests are received. Please contact us directly to consult the current estimated timeframe for your specific order.

• Preorders & Future Releases: These belong to controlled, limited-run series. Specific estimated dates are shown on the product page, or you may contact us for current availability and production status.

Exclusive Preorder Benefits

When you preorder our limited-run figures, you are not just a customer; you are a patron of artisanal craft. Securing your piece in advance offers three distinct advantages:

• Preferred Collector’s Pricing: As a connoisseur of our work, we reward your early trust and support with an exclusive discount for a limited time.

• Guaranteed Acquisition: We produce in strictly controlled, limited quantities. Preordering ensures you won’t miss out on your favorite pieces before they are gone forever.

• Flexible Payment Plans: High-end craftsmanship takes time to perfect. We offer installments to help you spread the cost comfortably while your piece is being created.

Payment Plans & Combined Shipping

• Installment Orders: Your figures will be dispatched once the final payment is completed. Please note that the shipment date is based on the original production schedule arranged at the time of your order, even if the balance is settled early.

• Consolidated Shipping: To optimize your costs, orders containing multiple items will ship together once every piece in the order is finished. If you prefer to receive your items separately as they become available, please contact us to arrange additional shipping.

Quality Assurance, Protection & Returns

• Exclusivity in every detail: Every item we create is one-of-a-kind. The piece you receive will match the high quality and craftsmanship showcased on our website.

• Guaranteed Peace of Mind: All clients are fully protected by PayPal’s Security Service. While transit times vary by country, we guarantee the safest and swiftest delivery possible.

• Important – Shipping Protection: For your security, all orders are sent via Certified & Insured Mail.

• Damaged Packages: Upon delivery, if you notice any damage to the packaging, please notify the courier immediately.

• Refunds & Replacements: We provide full refunds or replacements only when an official notification or claim is filed with the postal service regarding the damage.